Resources for Residents during COVID-19

COVID19 Virus Banner

This page is dedicated to identifying resources to assist residents during the Coronavirus outbreak.

Cloth Face Covering

A cloth face covering should be worn whenever people are in a community setting, especially in situations where you may be near people. These settings include grocery stores and pharmacies. These face coverings are not a substitute for social distancing. Cloth face coverings are especially important to wear in public in areas of widespread COVID-19 illness. Follow this link for more information.


Dallas COVID-19 Testing Sites Criteria - Starting at noon on Monday, March 23, the two COVID-19 testing sites in Dallas are updating criteria and lifting the age restriction to test more North Texans. Criteria for testing sites are as follows:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

The sites operate daily from 8 a.m. to 8 p.m. and are located at:

  • American Airlines Center, Parking Lot E, 2500 Victory Plaza
  • Ellis Davis Field House, 9191 S Polk St.

RESULTS will be delivered by a phone call in 3-5 days or as long as 7 days. The test sites DO NOT get the results.

Once you get your results by phone, you can visit the following sites to download a copy. 

Combination White House - CDC - FEMA logo

US Government - Stay up-to-date with the White House, US Department of Health and Human Services, and the CDC.


Coronavirus Rumor Control - The purpose of this FEMA page is to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic.

Fate Power Switch

The Fate Power Switch gives residential households in the ONCOR power grid the opportunity to join their purchasing power together to obtain a lower electricity rate. Registrants are expected to save between $40 - $50 per month.

Sign up for free by May 1 here.

211 Texas Logo

211 Texas is available whether you need help finding food or housing, child care, crisis counseling, substance abuse treatment or have nonmedial COVID-19 questions, one number is all you need to know.

COVID-19 Resource Link to

Helpful resource links provided by

Dallas Regional Chamber

Dallas Regional Chamber, along with partners across North Texas, are connecting workers displaced by the COVID-19 outbreak. Several organizations are hiring a large number of employees. Click the link to find openings in essential industries that have ramped up hiring locally.

Suddenlink Logo

Altice Advantage Internet is offering a free 60-day Altice Advantage Internet that is available for new residential Internet customers. Limited to those who do not have Suddenlink internet service and share a household with a student (K-12) or a college student.


TXU Energy Aid -  Donations from customers, employees, and other Texans to help families keep their lights.

Atmos Logo

Atmos Energy - Community programs that can help pay your natural gas and other utility bills.

  • Atmos Energy has temporarily suspended natural gas disconnections.  
North Texas Behavioral Health Authority NTBHA logo

Mental Health Support Line The North Texas Behavioral Health Authority (NTBHA) is providing a dedicated 24/7 COVID-19 Mental Health Support Line for those experiencing stress and anxiety related to the current state of emergency. 

  • Mental Health Support Line: 833-251-7544.
Rockwall ISD Logo

For up-to-date information regarding Rockwall ISD click here.

Royse City ISD Logo

For up-to-date information regarding Royse City ISD click here