Resources for Residents during COVID-19

This page is dedicated to resources to assist residents during the Coronavirus outbreak.


Dallas COVID-19 Testing Sites Criteria - Starting at noon on Monday, March 23, the two COVID-19 testing sites in Dallas are updating criteria and lifting the age restriction to test more North Texans. Criteria for testing sites are as follows:

  • Shortness of breath
  • Cough
  • Must show a temperature of 99.6 or higher

The sites operate daily from 8 a.m. to 8 p.m. and are located at:

  • American Airlines Center, Parking Lot E, 2500 Victory Plaza
  • Ellis Davis Field House, 9191 S Polk St.

RESULTS will be delivered by a phone call in 3-5 days or as long as 7 days. The test sites DO NOT get the results.

Once you get your results by phone, you can visit the following sites to download a copy. 


Fate City Council passed on Monday, March 16, 2020

  • Credit card fees of 2.25% will be waived on utility bills up to a maximum of a $15K impact on the City budget. This is in effect until April 20.
  • Delinquent Water and Sewer accounts will not be will disconnected until April 20

  • US Government - Stay up-to-date with the White House, US Department of Health and Human Services, and the CDC.
    • Coronavirus Rumor Control - The purpose of this FEMA page is to help the public distinguish between rumors and facts regarding the response to coronavirus (COVID-19) pandemic.
  • 211 Texas - Whether you need help finding food or housing, child care, crisis counseling, substance abuse treatment or have nonmedial COVID-19 questions, one number is all you need to know.

  • Atmos Energy - Community programs that can help pay your natural gas and other utility bills.
    • Atmos Energy has temporarily suspended natural gas disconnections.  
  • TXU Energy Aid -  Donations from customers, employees, and other Texans to help families keep their lights.
  • Altice Advantage Internet - Free 60-day Altice Advantage Internet is available for new residential Internet customers. 
    • Limited to those who do not have Suddenlink internet service and share a household with a student (K-12) or a college student.
  • Mental Health Support Line The North Texas Behavioral Health Authority (NTBHA) is providing a dedicated 24/7 COVID-19 Mental Health Support Line for those experiencing stress and anxiety related to the current state of emergency. 
    • Mental Health Support Line: 833-251-7544.