Frequently Asked Questions
Public Works
Q1. What causes taste and odor change in the water?
A natural occurrence in all surface water supplies, an “algal bloom”, is responsible for the taste and odor changes in the water supply. Algal blooms usually occur in late July and into August each year.
*Note. Algal blooms can occur during winter months also.
Q2. Is the water safe to drink?
Yes. The taste and odor is a palatability issue. There are no health hazards created regardless of the taste and odor caused by the algal bloom.
Q3. If I have a water / sewer problem after business hours, or to report a water main break or sewer issue, who do I call?
Please call 972-824-4403. Public Works has maintenance technicians on call 24 hours a day.
Q4. How do I find out if a certain piece of property has water and sewer services?
Please call 972-771-4601, and select option 2.
Q5. There is a big pothole in my street, who do I report this to?
Please call 972-771-4601 and select option 0 for operator ask for Public Works.
